Privacy Policy

Privacy Policy

E-Cite Motors, (“Ecite,” “E-Cite”, “we,” “our,” or “us,” as used here, will refer to Ecite Motors LLC. and its parents, subsidiaries, and affiliates) respects your privacy (“you”). We recognize the importance of your personally identifiable information and any other information that could reasonably relate to you (“Personal Information”).

This Privacy Policy describes the types of Personal Information we collect when you visit a E-Cite website or one of our stores or service centers; download and use a E-Cite mobile application; or contact us directly by email, phone, or other methods. It also discusses our practices for using, maintaining, protecting and disclosing that information — as well as your rights and choices with respect to your Personal Information, how it is stored and used, and how you can contact us if you have any questions or concerns.

NOTE: This Privacy Policy does not cover Personal Information E-Cite’s data handling practices related to E-Cite vehicles and how they are operated. Information on those practices can be found in the E-Cite Vehicle Data Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy or any part thereof, you should not access or use any part of our websites, or otherwise provide us with your Personal Information. If you change your mind in the future, you should stop using our websites and provide us with no further Personal Information. 

E-Cite does not discriminate against people who exercise their rights under this Privacy Policy or under applicable law.

This Privacy Policy includes the following sections:

1. Information We Collect
2. Unsubscribing From Email
3. How We Use Personal Information
4. How We Disclose Personal Information
5. Your Access to and Control Over Information
6. Data Retention
7. Data Transfers
8. Security
9. Other Disclosures
10. Contact Us
11. Updates

1. Information We Collect

We collect Personal Information both directly from you, and from third parties. Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our service if that information is necessary to provide you with the service or if we are legally required to collect it.

Information We Collect Directly

We collect Personal Information that you voluntarily enter via our websites, enter through employment application portals, email directly to us, or provide to us in person.

For product inquiries, this information includes some or all of the following:

  • name
  • mailing address
  • email
  • telephone
  • country
  • product preferences
  • message content

If you make a purchase on our site, we receive confirmation that you have made a payment, which includes your name, email, last-4 digits of payment card for identification and payment transaction identification number.

If you contact us directly via email, we collect any Personal Information you provide to us in the email, and any such information will be kept in our email system or moved elsewhere within our company as described below.

For employment applications, the Personal Information we process is covered under our applicant tracking system’s privacy policy.

Information We Collect From Third Parties

We, and third parties, automatically collect information about your visit to and use of our websites via various technologies (see our Cookie Policy for more information). The information they collect includes Personal Information such as your IP address and advertising identifiers.

We obtain information, including Personal Information, from third parties and sources other than our websites. If we combine or associate information from other sources with Personal Information that we collect through our websites, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

2. Unsubscribing From Email

If you wish to unsubscribe from our promotional email, please use the “unsubscribe,” “manage your preferences,” or similar link provided at the bottom of email. We will remove you from the relevant mailing list(s) or campaigns(s) as soon as reasonably possible. Occasionally, there is a time lag between your unsubscribing to a list or campaign and the discontinuance. Please note that even if you opt out of receiving promotional emails from us, you will continue to receive administrative emails from us. Where required under applicable law, we will send you marketing communications only with your consent.

3. How We Use Personal Information

We use the Personal Information we collect for the following purposes:

  • To provide, maintain, improve, and enhance our website, sales, and service operations (our “Services”);
  • To personalize your experience with us, such as by providing tailored content and recommendations on our website as well as other locations across the Internet which are relevant to your interests;
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
  • To develop and provide you with promotional and advertising materials that we consider relevant, valuable, or otherwise of interest to you;
  • To complete your purchase and otherwise facilitate transactions and payments, including by allowing you to make a deposit toward a future purchase;
  • To evaluate and undertake certain business transactions which may result in the transfer of all or some of our, or another business’ assets;
  • To respond to trust and safety issues;
  • To detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity;
  • For compliance purposes, including enforcing our Terms of Use or other legal rights, or as required by applicable laws and regulations or requested by any judicial process or governmental agency;
  • To de-identify and aggregate information to monitor and analyze the effectiveness of our websites and third-party marketing activities and to monitor aggregate site usage metrics such as total number of visitors and pages viewed; and
  • For other purposes for which we provide specific notice at the time the information is collected.

If you are located in the European Economic Area or the United Kingdom, we process your Personal Information only based on a valid legal ground, including when:

  • You have consented to the use of your Personal Information;
  • We need your Personal Information to provide you with our service, including to respond to your inquiries;
  • We have a legal obligation to use your Personal Information;
  • We or a third party have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to conduct business analytics, and otherwise improve the safety, security, and performance of our Services. We rely on our or a third party’s legitimate interests to process your Personal Information only when these interests are not overridden by your rights and interests.

4. How We Disclose Personal Information  

  • We disclose your Personal Information to service providers we use to support our business, such as website development and hosting, but only when the service provider is bound by agreements to keep your Personal Information confidential — and to use it only for the purposes for which we disclose it to them. For example, we use our Salesforce system for storing Personal Information that you provide to us, including name, address, and other contact information; deposit status; and particular interests. We also use MailChimp to conduct email campaigns. We provide information to the service such as your display name, email address, and information that would determine what emails you would receive.
  • We also disclose your Personal Information with certain third parties to the extent that such disclosure is needed for the third party to facilitate services to you, such as the purchase, lease, or service of your vehicle. This includes disclosure to such third parties as financial institutions, credit reporting agencies, your insurance company, and third-party service centers.
  • We can also disclose your Personal Information in connection with legal, regulatory, or law enforcement matters, determined at our sole discretion. For example, we may be required to report your vehicle purchase to certain government authorities for titling, tax, and other regulatory purposes. We also reserve the right to disclose this information when necessary to prevent or investigate illegal activities or to protect the safety of ourselves, our customers, third parties, or members of the public.
  • We share your Personal Information with our third-party advertising partners to provide ads that we think may interest you. For more information about our advertising and marketing practices and those of the third-party advertising partners, please see our Cookie Policy.
  • Finally, while as a general practice we do not plan to transfer your Personal Information, we may transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of the Privacy Policy in effect at the time the applicable information was collected, and any further consents you may have provided.

5. Your Access to and Control Over Information

Depending on your jurisdiction, you may have the right to know what Personal Information we are collecting, to understand what we are doing with it, to correct any mistakes in your Personal Information, and where appropriate, discontinue its use or have it deleted. You may also have the right to opt out of the sale of personal data.

You may do the following at any time by contacting us at contact@ecitemotors.com or at:

  • opt out of any future contacts from us
  • request a copy of the Personal Information we have about you, if any
  • change, correct, or have us delete any Personal Information we have about you (subject to the limitations below)
  • express any concern you have about our use of your Personal Information

Please note that we may have valid legal reasons to refuse your request and will inform you if that is the case. In addition, there are exceptions to requests for correction or deletion, as provided by law, such as if we need the Personal Information:

  • for a transaction for goods and services that you have initiated with us or as needed to support your ongoing relationship with us
  • to detect security incidents; protect against malicious, deceptive, fraudulent, or illegal activity; prosecute those responsible for that activity; or debug and repair errors that impair existing functionality
  • due to a pending law enforcement or other legal request
  • to comply with records retention or other laws or regulations that apply to our company
  • for other reasons allowed or required by law, including wholly internal uses that are reasonably aligned with your expectations, based on your relationship with us

We may require you to provide certain verification information so that we know that you are you. This can include verifying information that you provided via our Services. Upon receiving such a request, we will act promptly to respond to your request as provided above and in no event later than applicable law requires. You can exercise your rights through an authorized agent.

If you are located in the European Economic Area or the United Kingdom, you have these following additional rights in relation to your Personal Information that we hold:

  • Where we rely on consent for the processing of your Personal Information, you have the right to withdraw your consent at any time. If you withdraw your consent, this will not affect the lawfulness of processing based on consent before its withdrawal.
  • You have the right to access the Personal Information we hold about you, and to receive an explanation of how we use it and who we share it with.
  • You have the right to correct any Personal Information we hold about you that is inaccurate or incomplete.
  • You have the right to request for your Personal Information to be erased or deleted.
  • You have the right to object to our processing of your Personal Information where we are relying on a legitimate interest.
  • You have a right in certain circumstances to stop us processing your Personal Information other than for storage purposes.
  • You have the right to receive, in a structured, commonly used and machine-readable format, Personal Information that you have provided to us if we process it on the basis of our contract with you, or with your consent, or to request that we transfer such Personal Information to a third party.  
  • You have the right to lodge a complaint with a data protection supervisory authority in the country in your country of residence, place of work or where an incident took place.

6. Data Retention

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we consider various criteria, such as the type of products and services requested by or provided to you, mandatory retention periods provided by law and the relevant statute of limitations.

7. Data Transfers

Our websites are hosted in the United States. If you choose to access our websites from the European Union, the United Kingdom or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing, which may not have the same data protection laws as your jurisdiction. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our websites.

When we transfer Personal Information outside of the European Economic Area or the United Kingdom we will comply with applicable data protection laws. We will transfer your Personal Information to countries which have been found to provide adequate protection by the European Commission (e.g. Switzerland and Canada), we may use contractual protections for the transfer of Personal Information, or rely on a legal derogation. You may contact us as specified below to obtain a copy of the safeguards we use to transfer Personal Information outside of the European Economic Area or the United Kingdom.

8. Security

We have implemented security measures designed to help secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. These are tailored to the sensitivity of the data. Personal Information is accessed by persons within our organization, or our third party service providers, who require such access to carry out the purposes indicated in this Privacy Policy, or such other purposes as permitted or required by the applicable law.

No system is completely immune to security threats; if you believe that your use of this site or interaction with E-Cite has put your Personal Information at risk, please contact us at contact@ecitemotors.com

9. Other Disclosures

Personal Information of Minors

E-Cite does not intend to, nor does it knowingly collect, Personal Information of children under thirteen (13) years of age. If we learn that we possess such information, we will delete it. If you are under 13, or a parent or guardian of a person under 13 and believe that we have collected the Personal Information of that person, please contact us at contact@ecitemotors.com so that we can delete that Personal Information.

“Do Not Track” Settings on Your Browser

Our site does not interpret or apply any “do not track” (DNT) message your browser might send.

Third Party Websites

Our website contains links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Your California Privacy Rights

We do not rent, sell, or share Personal Information with non-affiliated companies for their direct marketing uses as contemplated by California’s “Shine the Light” law (Civil Code § 1798.83), unless we have your permission.

We do not discriminate against you because you exercised any your privacy rights, including, but not limited to, by: denying you access to our services; charging different prices or rates for our products or services, including through the use of discounts or other benefits or imposing penalties; providing a different level or quality of products or services; or suggesting that you will receive a different rate for services.

California permits their residents to designate an agent to manage their rights. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted below under “Contact Us”. Note that if you do not have an account with us, we may ask for some Personal Information in order to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent.

While E-Cite does not sell Personal Information in the traditional sense of the word, we do share Personal Information with marketing partners in a manner which could constitute the “sale” of Personal Information under California laws. This sharing is generally done via tracking technologies. 

10. Contact Us

E-Cite Motors group LLC. is the entity responsible for the processing of your Personal Information, as described in this Privacy Policy. If you have any questions, comments, or concerns about our processing activities, please email us at contact@ecitemotors.com, or write to our Legal Department, Attn: Privacy Officer, at 15812 116th Ave NE, Bothell, WA 98011

11. Updates

This Privacy Policy was last updated on MAY 1 2023. This Privacy Policy may be updated from time to time. All updates will be posted on this page.